At Teebify, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. This policy explains how you can return items and request refunds.
Returns
Eligibility for Returns
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- Items must include all original packaging, tags, and accessories.
- The return request must be made within 30 days of delivery.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Items marked as final sale
- Gift cards
Return Process
- Submit a Return Request
Email us at support@teebify.com with your order number, reason for the return, and photos (if applicable, such as for damaged or defective items). - Receive Return Instructions
Our team will provide you with instructions on how to return your item. - Ship Your Return
You are responsible for return shipping costs unless the item was damaged or incorrect. Use a trackable shipping method to ensure we receive your package. - Inspection and Approval
Once we receive your return, we will inspect it and notify you of the approval or rejection of your return.
Refunds
Refund Eligibility
Refunds will be issued for approved returns under the following conditions:
- If the item is defective or damaged upon arrival.
- If you received the wrong item.
- If the item meets the eligibility criteria listed above.
Refund Process
- Approved refunds will be processed within 5 business days of receiving the returned item.
- Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or payment provider to process the refund.
Partial Refunds
In some cases, only partial refunds may be granted:
- Items not in their original condition.
- Items returned after the 30-day period.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us at support@teebify.com within 7 days of delivery.
- Provide your order number, photos of the damage/defect, and a description of the issue.
- We will offer a replacement, repair, or full refund at no cost to you.
Late or Missing Refunds
If you haven’t received a refund after 5 business days:
- Check your bank account or contact your payment provider.
- If the issue persists, email us at support@teebify.com for assistance.
Contact Us
For any questions about returns or refunds, please contact us:
- Email: support@teebify.com
- Office address: CT12C Kim Van Kim Lu, Nghiem Xuan Yem, Hanoi HN 100000, Viet Nam
Thank you for shopping with Teebify! We value your trust and will do our best to resolve any concerns.